The adoption of new technologies will continue to enable the transformation of the ways in which organisations operate, and mobilising applications will play a key role in this process. Giving employees the ability to work ‘on the move’, from home and during non-standard hours is a major transformation. The workforce is no longer a cohesive body, but in many cases this increased flexibility has a positive effect on the efficiency of employees. Into the future, the service industry will benefit from the ability to transform offered by mobilising technologies. Benefits will manifest as improved productivity, reduced administrative costs, improved buoyancy in the market, and improved service delivery.
Are decision makers within organisations brave enough to implement changes?
Will ‘switching off’ become a high status privilege while juniors will be expected to be ‘always on’?